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Appendix H: Technical Support
Our Technical Support staff is ready to assist you with any installation or operational issues you encounter with
your product. If an issue should develop, follow the steps below for the fastest possible service.
To resolve an issue:
1. Check the pertinent section of this manual to see if the issue can be resolved by following the procedures
outlined.
2. Visit www.avocent.com/support and use one of the following resources:
Search the knowledge base or use the online service request.
-or-
Select Technical Support Contacts to find the Avocent Technical Support location nearest you.
148 Data Center Planner Installer/User Guide
- DATA CENTER PLANNER 1
- Data Center Planner 3
- Product Overview 1 5
- Software Requirements 5 5
- Installation 11 5
- User Management 17 5
- Licenses 23 5
- Collection Management 31 6
- Database Information 35 6
- Functional Components 45 6
- Export and Import Features 61 7
- Views 73 7
- Managing Panes 101 8
- Planning 121 9
- Appendices 135 10
- Product Overview 11
- Visualization capabilities 12
- Layout design capabilities 13
- Software Requirements 15
- Configuration assumptions 16
- Hardware considerations 17
- Tuning considerations 17
- Resource usage (except WAL) 18
- Query tuning 18
- Microsoft SQL Server 2005 18
- Installation 21
- User Management 27
- Creating Users 28
- Changing a password 29
- Licenses 33
- License return 34
- License repair 34
- License details 34
- Proxy settings 34
- Power Products 37
- Importing Certificates 39
- Collection Management 41
- Creating Collections 42
- Database Information 45
- Microsoft® SQL Server Backup 51
- Functional Components 55
- Main Menu 56
- Perimeter walls 59
- Interior walls 60
- Annotations 61
- Doors and windows 62
- Shapes - ovals and rectangles 62
- Table 9.8: Shape Properties 63
- Keyboard Shortcuts 65
- Pan and Zoom 66
- Floor Tile Grid 66
- Operations and Status Bar 66
- Multiple Users 67
- Preferences 67
- Asset Label Text 68
- Workspace 69
- Asset Labels 69
- Export and Import Features 71
- Exporting Connection Data 72
- Exporting Floor Plan Data 73
- Exporting Rack Data 73
- Importing a Floor Plan 75
- Global View 83
- Plan View 84
- Adding a rack to a plan 85
- Aligning assets on a plan 87
- Rotating a rack on a plan 88
- Color range 89
- Color legend 89
- Consumption 90
- Space and network computation 91
- Creating a new plan 91
- Opening an existing plan 93
- Deleting a plan 93
- Rack View 94
- Number Function Description 95
- 1 Plan name Plan link 95
- Adding assets to a rack 96
- Asset properties in a rack 97
- Device placeholders 98
- Rack order in rack view 99
- Rack timeline 100
- Shelf space in a rack 101
- Viewing multiple racks 102
- Rotating an asset 102
- Zero U space in a rack 103
- Asset View 104
- Connection View 105
- Connections list 106
- Creating a Connection 107
- Connections table 108
- Managing Panes 111
- Properties 112
- Table 12.2: Properties Tabs 113
- Real world power 115
- Real world power scheduler 116
- Capacities 117
- Rack capacities 118
- Capacity search 119
- Capacity search in plan view 119
- Device Library 120
- Device properties 121
- Device search 123
- Inventory 125
- Search options 126
- Unplaced assets 127
- Templates 128
- Adding a template 129
- Deleting a template 129
- Planning 131
- Current State 132
- Project Properties 132
- Creating a new project 133
- Editing a project 134
- Deleting a project 134
- Project Calendar 135
- Project Status 136
- Conflict revalidation 137
- Project Tags 138
- Project Tasks 138
- Committing tasks 140
- Reservations 141
- Reservation colorization 142
- Reservation roll-up 142
- Cumulative reservations 142
- Manager reservation override 142
- Appendix A: Best Practices 145
- Appendices 141 151
- Appendix G: Error Messages 154
- Installation error messages 157
- Appendix H: Technical Support 158
- For Technical Support: 159
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